Citizens' Road Home Action Team
CHAT Media Appearances

LCategory: CHAT, Road Home Program

Television and Radio Interviews

Lee Zurick WWL4 TV – Short spot on 6 PM news with Melanie Ehrlich, Nov. 17, 2006.

Eric Asher WIST – 1-hour radio interview with Melanie Ehrlich, Nov. 20, 2006.

Christopher Tidmore 99.5 – Short spot on 99.5 FM radio with Melanie Ehrlich, Dec. 15, 2006.

Bo Walker 99.5 – 1-hour interview & call-in on 99.5 FM with Shawn Antee and Melanie Ehrlich, Dec. 18, 2006.

Dennis Woltering WWL4 i-News – 8-min interview with Frank Silvestri and Melanie Ehrlich, Dec. 21, 2006, Watch Video.

Dennis Woltering WWL4 TV, Sunday Morning News 7-min interview with Frank Silvestri and Melanie Ehrich, Dec. 31, 2006.

Lee Zurick WWL4 Short spot on TV for 6 PM news with Melanie Ehrlich reading a statement from CHAT to the LRA Board of Directors about getting the money out because only 154 grant awards have been made to homeowners since Sept. 1 vs. over 27,000 awards calculated and 97,000 applicants to date, Jan. 12, 2007.

Andre Trevigne WRNO 99.5 30-min interview on Clear Channel, Jan. 22, 2007

Bob Del Giorno & Monica Pierre : WWL Radio Morning News 15-min interview, Jan. 25, 2007

Bob Christopher and Gary Foster, WRNO 99.5 Clear Channel 1-hour interview with Melanie Ehrlich, Feb. 7, 2007.

Dennis Woltering WWL4 TV, Sunday Morning News 7-min interview with Frank Silvestri and Melanie Ehrlich on the Sunday Morning News, Feb. 11, 2007,

Lee Zurick WWL4 TV Short interview on Evening News with Melanie Ehrlich, Feb. 16, 2007

News Hour with Jim Lehrer, National TV Interviews with K.C. King and Frank Silvestri, Shot of weekly CHAT meeting, Feb. 26, 2007, http://www.pbs.org/newshour/bb/weather/jan-june07/nola_02-26.html

Garland Robinette Show AM 870, FM 105.3 Interviews with Frank Silvestri and Melanie Ehrlich , Mar. 8, 2007 Listen to Audio

Christopher Tidmore 99.5 Interview about the Bill or Road Home Rights recently passed by three Parish Councils; interviews of Frank Silvestri, St. Bernard Parish Council President Joe Di Fatta, and New Orleans City Councilman Arnie Fielkow, Mar. 9, 2007

Kevin Henry, Fox News, Evening & Morning Interview with Melanie Ehrlich about CHAT’s proposal for an independent program review and for a citizens’ oversight board (see press release link for details), Mar. 14 & 15, 2007

Garland Robinette Show AM 870, FM 105.3 Interviews with Laura Le Bon and Melanie Ehrlich about CHAT’s lastest proposals (see immediately above), Mar. 15, 2007

Garland Robinette Show AM 870, FM 105.3 Interviews with Frank Silvestri and K.C. King, Mar. 22, 2007

Mike Hoss, Eyewitness News WWL4 TV, 6 PM Interview about proposal for in-depth review of ICF and OCD and for a Citizens’ Oversight Board with Melanie Ehrlich, Mar. 31

Anthony Patton and Mike Forster 99.5 FM Interview with Melanie Ehrlich about the need for review of ICF and OCD and for Citizens’ Oversight Board, Apr. 5, 2007

Garland Robinette Show AM 870, FM 105.3 Interviews with Frank Silvestri and Melanie Ehrlich about three new CHAT initiatives to be presented at the LRA Bd. Mtg. on 4/10 & why they are needed, Apr. 9; Listen

Lee Zurick, Eyewitness News WWL4 TV, 6 PM Interview with Frank Silvestri and Melanie Ehrlich about HUD changes and 3 CHAT proposals for Apr. 10 LRA Board Meeting,(policy review, Citizens’ Bd., & adoption by LRA of Bill of Road Home Rights, Apr. 7

Garland Robinette Show AM 870, FM 105.3 Interviews with Frank Silvestri and Melanie Ehrlich Apr. 27, 2007

Lee Zurick, Eyewitness News WWL4 TV, 6 PM Interview with Melanie Ehrlich about need for transparency in the RHP and an anticipated $ shortfall for the grants, Apr. 28 Watch Video

Paul Murphy, ABC26 News TV : 6 and 10 PM Interview with Melanie Ehrlich about RHP shortfall, May 2, 2007 http://abc26.trb.com/ and Watch Video

Lee Zurick, Eyewitness News WWL4 TV, 5 PM Interview with Melanie Ehrlich about need for the Louisiana legislators to follow the leads of Rep. Tucker and Sen. Heitmeier and put some of the Louisiana State surplus funds into the RHP to cover the shortfall; also, the Louisiana Congressional delegation needs to get more funding from the US Congress without delay. May 5, 2007.

C-Span, U.S. SENATE HOMELAND SECURITY AND GOVERNMENTAL AFFAIRS SUBCOMMITEE ON DISASTER RECOVERY, Frank Silvestri, CHAT Co-Chairman, one of 5 members of a panel giving testimony. May 24, 2007

Mike Hill, ABC26 News TV: Interviews with Frank Silvestri about his testimony to the Senate Disaster Subcommittee, May 23 and 24, 2007

Interview on WWL4 TV News, 5 PM Frank Silvestri and Melanie Ehrlich about the need of all interested in Louisiana’s welfare to write to Senators Landieu and Stevens to ask for Congress to cover the RHP shortfall in funding, May 26, 2007

Six On Your Side, 10:30 PM: With Norman Robinson, Frank Silvestri, Melanie Ehrlich, US Rep. Jefferson, LA Rep. La Fonta, May 29, 2007

Channel 26, 10 PM News: Frank Silvestri, CHAT’s LA Legislature letter-writing campaign, June 2, 2007

Garland Robinette Show AM 870, FM 105.3 Interview with Melanie Ehrlich about the need for the state legislature to fund $1 billion of the anticipated $5 billion shortfall to prime Congress to fund the rest, June 19, 2007

COX10 TV airing the June 13 1 1/2-hour CHAT meeting four times during the week on June 24, 2007.

Garland Robinette Show AM 870, FM 105.3 Interview with Frank Silvestri and Melanie Ehrlich, July 20, 2007

Lee Zurick, Eyewitness News: WWL 4, July 22, 2007, Grant distribution with the Road Home shortfall, fairness, elevation allowance, help needed from Chairman Powell’s Federal Office of Gulf Coast Rebuilding

International Press Conference. 22 nations represented. Invited speaker, CHAT Co-Chairman Frank Silvestri: Tragedy Is A Relative Thing.

COX10 TV airing the Aug. 15 1 hour and 45 min CHAT Meeting. George Ball, Producer. 10 showings for two weeks beginning Aug. 19, 2007.

CNBC Against The Tide: The Battle for New Orleans: National TV, 7 min were about CHAT and the Road Home Program. Producer: Peter Bull.Shown 6 times during the week of Aug. 26, 2007.

Good Morning America ABC, Road Home Problems highlighted with CHAT members Brenda and Chip Chiapinelli. Aug. 28, 2007.

Six On Your Side Norman Robinson, Final Katrina Special show of the successful program. Frank Silvestri and Melanie Ehrlich, interviewees. Aug. 29, 2007.

COX10 TV airing of Celebration of Thanks on Aug. 29, the anniversary of Hurricane Katrina. Including a talk by Melanie Ehrlich. Aired 10 times the following week.

Bob Del Giorno & Monica Pierre : WWL Radio Morning News Interview with Steve Donahue about elevation allowances. Oct. 2, 2007.

WWL 4, 10 PM TV News Report about Gov.-elect Jindal’s initial statement of working with Gov. Blanco to fully support Congress covering the Road Home shortfall; comments by Melanie Ehrlich. Oct. 28, 2007.

ABC26, Evening News with Cyndi Nguyen about problems with applicant waiting over a year for grants and left in limbo as well as the RHP’s rigidity disallowing an eligible 89-year-old woman her grant at closing due to an SBA-mandated change in title papers upon her husband’s death. Nov. 14, 2007. http://abc26.trb.com/news/wgno_111407roadhome,0,4070157,print.story?coll=wgno-news-1

Dennis Woltering WWL4 TV, Sunday Morning News interview of Melanie Ehrlich about unresponsiveness of ICF International to fixing problems with dispute resolution cases and applicants with simple applications whose status is unclear and in limbo. Nov. 19, 2007.

WWL4 TV, Interview of Frank Silvestri about applicants left behind in the big push to 90,000 closings at the end of the month. Dec. 28, 2007.

WWNO FM99.9, The http://LouisianaREBUILDS.info Minute about CHAT’s helping applicants by advocating for policy changes, 9:00 AM and 6:00 PM on Jan. 21 (When you really need an expert, where do you go?), Jan. 22 (Did you ever want to know what is really going on behind the curtain of the Wizard of Oz? you can get written documentation now), Jan. 23 (Did you wonder why the shotgun across the street was valued so much higher and your appraisal wasn’t accepted?)

WWL4 TV, Interview of Melanie Ehrlich about rush to close Road Home Program without fair appeals and with unnecessary use of Road Home grant money for hazard-mitigation house-elevation allowances instead of Hazard Mitigation FEMA funds, which have become available with little red tape as of Jan. 2008.

Danette O’Neill Show, TV COX6, Davida Finger, John Murden, and Melanie Ehrlich, March—two one-hour programs about the Road Home.

COX10, throughout April 19, 2008, televising the 2-hour taped Feb. 27 meeting of CHAT about elevation grants, appeals, home valuation methods, lack of implementation of new Road Home Policies that are favorable to applicants, http://LouisianaREBUILDS.info and CHAT Contractor Forum

WWL4 TV News (S. Satchfied, interviewer) and Fox8 News(Val Bracey, interviewer), Apr. 5, 2008 about asking for money back from applicants with overpayments due to Road Home calculation mistakes.

CNN Interview of CHAT Members Jack Dee and Melanie Ehrlich, March 31, live interview about Road Home sending out a soliciation for a collection agency to subcontract collection of “overdue” amounts from applicants, including those who were supposedly overpaid due to mistakes made by the contractor, ICF International.

COX10, from Apr. 13, televising the 2-hour taped Apr. 9, 2008 meeting of CHAT about Frank Silvestri’s case for appeals rights in court, applicants who have not been able to get mistakes corrected, problems with applicants getting dropped from dispute resolution or not having a fair appeals, and applicants being told to pay back money due to Road Home mistakes.

WWL4 5 PM TV News (S. Satchfied, interviewer), slowing down of Road Home closings and applicants unable to get correction of shortchanging of grants by appeals, Apr. 17, 2008.

Anderson Cooper Show, CNN, 10 PM EST and morning news. Interviews with CHAT members John Montague and Melanie Ehrlich about applicant payback to Road Home after closing because of ICF mistakes in calculation of grants, May 29.

WWL4 TV, 5 PM News, Scott Scatchfield interview with Melanie Ehrlich about the $1.5 million bonus to the ICF CEO, May 1, 2008. http://www.wwltv.com/video/news-index.html?nvid=241212&shu=1

WWL Radio, Spud Show,Interview with Frank Silvestri about unfairness in appeals processing July 16, 2008.

WWL4 TV, Eyewitness News, Group claims LRA is blocking Road Home appeals,Susan Edwards interview with Melanie Ehrlich, August 12, 2008.

ABC Ch26 WGNO News, J. Hoffman interview with Melanie Ehrlich about failure of LRA to address the appeals provision in the new law Act 872, Aug. 21, 2008.

WWL Radio, Garland Robinette Show, Robinette interview with Melanie Ehrlich about LRA not complying with Act 872; the legally required Action Plan Amendments; and LRA plans to spend precious grant money instead of available FEMA funds for mitigation grants, Aug. 22, 2008.

WBOK radio,Kay Jay interview with Melanie Ehrlich about LRA and ICF International leaving thousands of applicants with uncorrected, short-changing mistakes in their Road Home grants, Aug. 25, 2008.

Baton Rouge Public Radio, Jim Engster interviewed Melanie Ehrlich about the LRA still not providing the requested information in a public records request filed July 1 about current rules for Road Home appeals. Appeals are supposed to be reformed as per Act 872 (signed into law by Gov. Jindal on July 9) but even if the legally required reform is not yet enacted, there should be some non-arbitrary explicit policy governing how appeals are conducted and decided; Wed. Aug. 27 9:30 AM.

COX10 TV airing of 2-hour CHAT Meeting on June 18 CHAT meeting
about the Louisiana Legislative Office and the Office of Community Development misinformation and 4 Road Home Reform Bills (one of which passed as Act 872); lack of promised appeals reform; applicants with outrageously incorrect treatment by ICF International and the subcontractors;
Tues., June 24, 2 PM; Wed., June 25, 4 PM; Thurs., June 26, 8 AM; Fri., June 27, 2 PM; Sun., June 29, 2:30 PM; Mon., June 30, 3:30 PM; Tues., July 1, 2 PM; Wed., July 2, 4 PM; Thurs., July 3, 8 AM; Sat., July 5, 11 AM; Sun., July 6, 4 PM; Mon., July 7, 2 PM; Tues., July 8, 4 PM; Thurs., July 10, 8 AM; Fri., July 11, 2 PM; Sun. July 12, 3 PM; Sun, July 13, 2 PM; Mon., July 14, 3 PM; Tues., July 15, 2 PM; Thurs., July 17, 3:30 PM; Sun., July 20, 8 AM; Mon., July 21, 2 PM; Tue., July 22, 4 PM; Wed., July 23, 3 PM; Thurs., July 24, 8 AM; Fri., July 25, 2 PM; Sat., July 26, 11 AM; Tues., July 29, 2 PM; Fri., Aug. 1, 8 AM; Sat., Aug. 2, 3 PM; Wed., Aug. 6, 2 PM; Sun., Aug. 8, 4 PM; Mon., Aug. 11, 8 AM; Wed., Aug. 13, 2 PM; Fri., Aug. 15, 6 PM; Tues., Aug. 19, 4:30; Thurs., Aug. 21, 8 AM, Fri., Aug. 22, 2 PM, Sat., Aug. 23, 10 AM; Sun., Aug. 24, 4 PM; Fri., Aug. 29, 8 AM; Wed., Sept. 9, 2:00; Sat., Sept. 6, 11 AM; Sun., Sept, 14, 1 PM.

WWL 4 Susan Edwards interview with Melanie Ehrlich, Group gives Road Home failing grades, 10:37 PM CDT on Monday, September 22, 2008 / Eyewitness News
http://www.wwltv.com/local/stories/wwl092208tpfailing.a1ef89c9.html

Cox 10, The 2-hour Sept. 17 CHAT meeting has been/will be shown on:Sun., Sept. 21, 8 AM; Mon., Sept. 22, 4 PM ; Fri., Sept. 26, 2 PM ; Sat., Sept. 27, 3 PM; Sun., Sept. 28, 1 PM; Mon., Sept. 29, 8 AM; Wed., Oct. 1, 2:30 PM; Thurs., Oct. 2, 2 PM; Fri., Oct. 3, 8 AM; Mon., Oct. 6, 3 PM; Fri., Oct. 10, 2 PM; Sat., Oct. 11, 3 PM; Sun., Oct. 12, 1 PM; Mon., Oct. 13, 8 AM; Tues., Oct. 14, 4 PM; Fri., Oct. 17, 8 AM

Newspaper Articles

Road Home Isn’t Easy Street 10/7/06 Times Picayune, Michelle Krupa, http://www.nola.com/news/t-p/frontpage/index.ssf?/base/news-6/1160202867253020.xml&coll=1&thispage=1

Slow Home Grants Stall Progress in New Orleans 11/11/06 New York Times, Leslie Eaton, http://select.nytimes.com/gst/abstract.html?res=F30913F7345B0C728DDDA80994DE404482

Unhappy Endings 12/14/05 Times Picayune, Coleman Warner, http://www.nola.com/search/index.ssf?/base/news-7/1166080448139300.xml?NP1&coll=1

Stranded on the Road Home 12/15/06 Times Picayune Editorial: http://www.nola.com/search/index.ssf?/base/news-3/1166165878307390.xml?NOED&coll=1

CHAT group wants to help The Road Home get up to speed 12/18/06 City Business, http://www.neworleanscitybusiness.com/UpToTheMinute.cfm?recID=7858

Road Home Rethinks Appraisals 12/21/06 Times Picayune, Coleman Warner, http://www.nola.com/news/t-p/frontpage/index.ssf?/base/news-7/1166687735146230.xml&coll=1

CHAT applauds adjustment to The Road Home process 12/21/06 City Business, http://www.neworleanscitybusiness.com/uptotheminute.cfm?recid=7933

Jazz and Razz, Kudos: Citizens’ Road Home Action Team, a loosely organized group based in New Orleans, was influential in getting the state to agree to needed reforms to the governor’s Road Home program, including a new policy that will allow homeowners to get grants without giving up their right to appeal. State officials are finalizing details of that policy. 12/23/06 Times-Picayune, Saturday, December 23, 2006 Editorial page,p. B6

Group pushing for smooth Road Home Grass-roots organization in N.O. gaining clout with state officials 12/25/06 Times-Picayune, Coleman Warner, http://www.nola.com/search/index.ssf?/base/library-117/1167028418197370.xml?ZZLIBB&coll=1

EDITORIAL: A constructive approach: Citizens who are pushing for improvements to the Road Home program have reason to be angry with the slow, often flawed process homeowners encounter when seeking grants for their storm-damaged property. 12/27/06 Times-Picayune

But members of Citizens’ Road Home Action Team—or CHAT —aren’t letting anger cloud their judgment. Instead the New Orleans-based group has come up with ways to make the program fairer and faster. Some of those ideas have been embraced by state officials and ICF International, the company managing the $7.5 billion program.

State officials agreed to allow homeowners who didn’t have appraisals before Katrina to hire appraisers to determine the prestorm value of their flood-damaged home. The state also has agreed to allow payments to homeowners even if they’re appealing the grant amount. Those are important changes since property values are key to determining grant amounts.

CHAT has offered a concrete agenda that is far more helpful than calling for the contractor’s termination. That’s the approach that the state Legislature took, but CHAT pointed out that firing ICF would just cause more delays for homeowners.

Over the past 16 months, Louisianians have learned that they must be their own advocates when it comes to recovery. Groups like CHAT have taken up that mantle. It’s encouraging that they are speaking out—and that the state is listening. http://www.nola.com/news/t-p/editorials/index.ssf?/base/news-3/116720198882600.xml&coll=1

EDITORIAL: Resolutions for all We, Women of the Storm, Citizens for 1 Greater New Orleans, Levees.org and Citizens’ Road Home Action Team, pledge to continue holding government accountable 1/1/06 Times-Picayune http://www.nola.com/news/t-p/editorials/index.ssf?/base/news-3/1167634269213450.xml&coll=1

Recovery grants forecast retracted: ICF official backs off 500-a-day estimate 1/11/07 Times-Picayune, David Hammer, http://www.nola.com/news/t-p/frontpage/index.ssf?/base/news-7/1168499410110410.xml&coll=1

Road Home program falls short of Blanco administration goal 1/24/07 Times-Picayune, Melinda Deslatte, http://www.nola.com/newsflash/louisiana/index.ssf?/base/news-30/116965765968340.xml&storylist=Louisiana

City loan program aims to jumpstart home rebuilding 1/25/07 Times-Picayune, Michelle Krupa, http://www.nola.com/weblogs/print.ssf?/mtlogs/nola_tpupdates/archives/print229218.html

Understaffed and overwhelmed: The firm administering Louisiana’s Road Home program has consistently underestimated the magnitude of the task, records show 1/28/07 Times-Picayune, Jeffrey Meitrodt, http://www.nola.com/news/t-p/frontpage/index.ssf?/base/news-7/1169970765301220.xml&coll=1

Road Home divulges its appraisal rules: Activists overcome its initial resistance 2/7/07 Times-Picayune, David Hammer, http://www.nola.com/search/index.ssf?/base/news-4/1170832077324620.xml?NSBR&coll=1

JAZZ. Thanks to pressure from homeowner activists with the CITIZENSROAD HOME ACTION TEAM the state Office of Community Development is finally posting basic policies for the Road Home program on-line, including how damages on applicants’ homes are estimated. The state office, which oversees the program, and private contractor ICF International had resisted repeated calls to make the information public. ICF claimed that the information would help people defraud the program. 2/11/07 Times-Picayune, Editorial Page:http://www.nola.com/news/t-p/editorials/index.ssf?/base/news-3/1171177679230680.xml&coll=1

Road Home appeals scarce: Critics say process shrouded in secrecy 3/2/07 Times-Picayune, David Hammer, http://www.nola.com/printer/printer.ssf?/base/news

Road Home Is The Latest Roadblock 3/3/07 Times-Picayune, Stephanie Bruno, http://www.nola.com/timespic/stories/index.ssf?/base/living-0/1172906114292410.xml&coll=1

Disputes over awards add to Road Home headaches 3/13/07 Times-Picayune, David Hammer: http://www.nola.com/news/t-p/frontpage/index.ssf?/base/news-7/117379983811780.xml&coll=1

Direct Payout Idea Garners Praise 3/18/07 Times-Picayune, David Hammer, http://www.nola.com/news/t-p/frontpage/index.ssf?/base/news-7/1174195343250770.xml&coll=1

Road Home eyeing Mississippi system: Neighboring state sends money to homeowners in a lump sum 3/26/07 Times-Picayune, Coleman Warner, http://www.nola. com/news/ t-p/frontpage/ index.ssf? /base/news-7/117488698023720. xml&coll= 1

Most ready to take their lumps Road Home changes await HUD approval 4/6/07 Times-Picayune, David Hammer, http://www.nola.com/printer/printer.ssf?/base/news-7/117583985884240.xml&coll=1

HUD Institutes Changes to Speed Storm Repairs 4/7/07 New York Times, Leslie Eaton, http://www.nytimes.com/2007/04/07/us/07rebuild.html?_r=1&oref=slogin

Program ends title checks for rebuilders 4/11/07 Times-Picayune, David Hammer, http://blog.nola.com/topnews/2007/04/program_ends_title_checks_for.html

Wait over for those who lack mortgage” Bank told to release lump-sum payouts 4/13/07 Times-Picayune, David Hammer, http://blog.nola.com/topnews/2007/04/wait_over_for_those_who_lack_m.html

Inactive File: The N.O. agency assigned to tackle blighted land has very little to show 4/15/07 Times-Picayune, Michelle Krupa, http://www.nola.com/news/t-p/frontpage/index.ssf?/base/news-8/117661810883230.xml&coll=1

Road Home deficit growing 5/11/07 The Baton Rouge Advocate, Joe Gyan, Meanwhile, Melanie Ehrlich, founder and co-chair of the grassroots Citizens’ Road Home Action Team, or CHAT, asked the LRA board Thursday to order a thorough, independent review of the program. “We need action,’’ she said, charging that Road Home applications are “aging’’ while homeowners are being “left behind in the dust.’’
Approved a measure to adopt a Road Home “Statement of Principles’’ — developed in conjunction with the grassroots Citizens’ Road Home Action Team, or CHAT — that homeowners can use as a resource as they progress through the program. The principles affirm that all program participants should have access to a fair and swift resolution of errors, disputes and appeals and that the calculation of program benefits should be consistent, fair and accurate. The New Orleans City Council and the Jefferson and St. Bernard Parish councils already have adopted the CHAT-drafted principles.
http://www.2theadvocate.com/news/neworleans/7454706.html?showAll=y&c=y

ROAD RAGE: Latest snafu sets off a civil war in the state Capitol 5/13/07 Times-Picayune, Stephanie Grace, http://www.nola.com/timespic/stories/index.ssf?/base/news-0/1179037752234970.xml&coll=1
Not everyone feels that way. Melanie Ehrlich, founder of the impressively organized and focused Citizens’ Road Home Action Team, deemed the Senate action “irresponsible, to say the least.”
“They should be voting on something that will help the program instead of hurt it,” she said, such as using some of the state surplus to bail out the Road Home. In fact, Ehrlich tagged the LRA as the most functional piece of the recovery puzzle right now, and called the group an “independent voice” that is “providing checks and balances.”

Louisiana Sets Deadline For Storm Damage Claims 5/31/07 New York Times, Leslie Eaton

LRA wants U.S. to fully fund storm programs 6/1/07 Baton Rouge Advocate, Joe Gyan Jr., http://www.2theadvocate.com/news/7778607.html?showAll=y&c=y

6/5/07 New Orleans City Business: Grassroots group calls for surplus to go to Louisiana’s Road Home http://findarticles.com/p/articles/mi_qn4200/is_20070605/ai_n19290272

Road Home gap worries La. homeowners. 6/14/07 AP article in the Baton Rouge Advocate, WWL 4 TV News, and in newspapers in other states, Becky Bohrer, CHAT members Barbara Le Blanc, Joe Middleton, and Melanie Ehrlich are quoted about the Road Home shortfall in funds.
http://hosted.ap.org/dynamic/stories/L/LA_ROCKY_ROAD_HOME_LAOL-?SITE=LABAT&SECTION=HOME&TEMPLATE=DEFAULT
http://www.wwltv.com/local/stories/wwl061207jbroadhome.3f551a58.html

Road Home a long one in rebuilding after hurricanes: BUSINESS OF GIVING, 6/23/07 The Houston Chronicle, Shannon Buggs, http://www.chron.com/disp/story.mpl/business/buggs/4913999.html

Road Home standards tightened: More award letters, closings required 8/2/07 Times-Picayune, David Hammer, http://www.nola.com/timespic/stories/index.ssf?/base/news-5/1186039490288290.xml&coll=1

Road Home hits contract benchmark for first time. 9/3/07 Times-Picayune, David Hammer,Highlighting the two in-flight reviews of the Road Home Program first advocated by CHAT in March and percent house-damage assessment inequities of CHAT member Barbara Le Blanc. http://blog.nola.com/times-picayune/2007/09/road_home_hits_contract_benchm.html

Road Home claims major strides made. 9/18/07 Times-Picayune, David Hammer, Donna Milne, a Lakeview resident who applied for Road Home rebuilding funds on Aug. 21, 2006, said after contesting her home’s pre-storm value in November, she was told she was in resolution starting in January. She got a revised award letter in March, but she still considered it too low because of what she says are errors on her insurance documents. She immediately challenged it formally, sending back an option letter saying she would go to closing, but disputing the grant amount. She said she’s still waiting to close, and said the Road Home Web site still lists her case “in resolution.”
http://blog.nola.com/times-picayune/2007/09/road_home_claims_major_strides.html

Road Home has money to pay grants expected to be issued this year 9/26/07 Times-Picayune, David Hammer,
http://blog.nola.com/times-picayune/2007/09/road_home_has_money_to_pay_gra.html
Ehrlich, among others, dispute the veracity of those reports by ICF that claim all dispute cases older than 60 days have been resolved, in compliance with another of its contractual requirements.
“The reports say no applications are in resolution more than two months, but I have application numbers here of people who are in resolution for many, many months, more than six months,” Ehrlich said. “To determine shortfall, we need to know how many are really in dispute resolution.”
Another problem, according to testimony by Davida Finger, a lawyer who represents dozens of Road Home applicants through the Loyola University Law Clinic, is that applicants often complain about some part of the grant calculation and are never put into ICF’s resolution process, and, if they are, the company may decide their dispute is resolved without ever informing them.

One of Finger’s clients, Gary Schwartz of Chalmette, disputed the prestorm value of his home used in the award letter he got on Dec. 2, 2006. The Road Home had used automated valuation methods to come up with a home value of $124,000. Schwartz paid $325 for a certified Louisiana appraiser to inspect his home in person, which yielded an appraisal of $163,000. He sent that in on May 11, only to find out the Road Home couldn’t accept it because it was more than 20 percent higher than their computerized estimates.

He hadn’t gotten anywhere in the 100 days since, but the Road Home suddenly decided to switch him out of resolution and into “pre-closing.” Schwartz says that’s impossible because he never had his dispute resolved and he never chose an option to rebuild or sell his house, which is mandatory for an application to go to closing.
Finger estimates that at least 30 of her clients are having similar problems and have been in dispute resolution or appeals for long periods without understanding their status.

None of these cases appear to be reflected in the public reports the Road Home makes on the progress of resolution cases. Also, Finger said her clients have been consistently denied access to their own files, making it impossible for them to figure out where the dispute lies.

“It’s just fundamental due process that people need to know what these decisions are based on,” Leger said. “Until then, you know you have a problem, but you don’t know what you’re arguing.”
NOTE: Davida Figner and Gary Schwartz are members of CHAT.
http://www.nola.com/news/t-p/editorials/index.ssf?/base/news-4/1190876555120200.xml&coll=1

EDITORIAL: Challenged numbers September 27, 2007, Times-Picayune. Road Home contractor ICF International is claiming that it has resolved the vast majority of applicant disputes, particularly those cases that had languished for months. But it’s easy to see why some state officials and program critics have a problem with the company’s numbers.
ICF officials said they have whittled down the list of cases in the so-called “resolution” process from 19,000 to about 3,200. Homeowners who disagree with ICF’s decision in a resolution case can then file a formal appeal and, according to ICF figures, there are about 3,500 active appeals.
The firm has made progress handling cases, in part because it finally is subject to a penalty if it does not. Beginning this month, ICF will pay monthly fines for each resolution issue that remains unresolved after 60 days, with penalties reaching $5,000 per each case in disputes that remain open more than four months. That has pressured ICF to get its act together. But members of the Louisiana Recovery Authority and advocates for program applicants are challenging the ICF’s resolution figures, citing cases in which homeowners claim their concerns have not been resolved.
Some of those cases make it clear that ICF is classifying disputes as resolved without notifying homeowners, who therefore are not getting a chance to formally appeal the company’s resolution. According to the Loyola University Law Clinic, some applicants who complain about grant calculations are never put into ICF’s resolution process. State officials need to examine these complaints and make corrections as needed.
The uncertainty over the exact number of cases resolved has broad implications for the Road Home. The state can’t determine the extent of the program’s shortfall—a figure needed to request more aid from Congress—without a clear idea of how many resolution cases and appeals may warrant additional payouts.
This is why ICF needs to come clean on what cases have truly been resolved and needs to notify all homeowners when it resolves a case. The firm also should open its files to applicants, so people can determine where the dispute lies. If ICF resists, the Office of Community Development should ensure that these steps are taken. And the LRA needs to keep the pressure on the contractor and the state to make sure that happens.
http://www.nola.com/timespic/stories/index.ssf?/base/news-4/1190876555120200.xml&coll=1

Officials: ‘Road Home’ to go broke very soon. Sep 26, 2007, Joe Gyan Jr., The Baton Rouge Advocate. Housing task force member Melanie Ehrlich, a founder of the homeowner advocacy group called the Citizens Road Home Action Team, said many Road Home applicants are receiving far less money than they should be getting. She called for fairer determinations of pre-storm home values.
“All of us would like to make the grants bigger,’’ Kopplin said.
Ehrlich said there is a perception among applicants of a “downsizing of grants’’ because of the projected shortfall.
http://www.2theadvocate.com/news/10027426.html?index=1&c=y

People who elevated their homes may be left high and dry Sept. 30, 2007 Times-Picayune, David Hammer,
Steve Donahue did what he was supposed to do: He and thousands of other New Orleanians raised their flood-prone homes. But in doing so, they may be ineligible to receive thousands of dollars in Road Home grants intended to help elevate their houses. Donahue and thousands of other homeowners find themselves unwittingly caught in a complicated 14-month debate between state and federal officials over how Louisiana can legally spend $1.1 billion in “hazard mitigation” money…
Louisiana initially had hoped to use the money in a way it claims federal officials supported: to stretch Road Home money by using hazard mitigation money to pay applicants who opted to take a state buyout on homes located in the most vulnerable areas. But the plan ran afoul of federal rules because Louisiana wanted to first use the hazard mitigation money to get homeowners paid, then later declare which properties it wished to remove from commerce forever once it had enough of them clustered in one place to justify such decisions.
Yet identifying those properties before buying them is a daunting task in a city where one property owner may want to sell to the state but a neighbor may intend to rebuild. State officials feared an outcome in which the federal government essentially mandates patchwork green space—houses mixed with vacant property that could never again be developed.
Louisiana Recovery Authority Executive Director Andy Kopplin said White House recovery coordinator Donald Powell knew how the state planned to use the hazard mitigation money in its Road Home program, and that Powell promised to help get the money released. Powell said he did not agree to help the state shoehorn the money into the Road Home program in ways that skirt federal guidelines.
Powell’s spokesman, Evan Mc Laughlin, said the White House and the state did agree that the hazard mitigation money was “an appropriate and separate source of funding for elevations and green-space buyouts. Many months later, the Road Home program was created with rules that violated the … law.”
For about 14 months, the state continued to seek the $1.1 billion to buy properties in the most vulnerable areas and FEMA repeatedly rejected the application. Louisiana finally gave up and re-applied for the money earlier this month, this time asking to use it for Road Home recipients’ elevation projects. FEMA said it expects to approve the application after the state answers a few technical questions.
If FEMA approves Louisiana’s application, the state plans to send a letter to all 78,000 Road Home applicants who live inside the 100-year flood plain, notifying them of the new elevation grant program and telling them how to apply.
That could help as many as 49,000 Road Home applicants who qualify for elevation money and haven’t done any of the work yet. Moreover, the new applicants may be able to collect the full cost of raising their house to the base flood elevation, work that often runs $50,000 or more.
Yet those who already raised their homes would not even be able to collect the $30,000 maximum they expected through the Road Home program.
The problem lies in the reviews that FEMA says must be done before it can pay for each rebuilding/elevation project…The strings attached by FEMA’s interpretation of its rules likely mean that the elevation money will come very slowly, and only to those homeowners who have been unable or unwilling to start rebuilding.
And there’s the larger financial impact of this new plan. The Road Home program is facing a budget shortfall estimated between $5.6 billion and $6.6 billion. The state needs the $1.1 billion in FEMA hazard mitigation grants to reduce that deficit and make it easier for Congress to swallow a smaller but still uncertain bailout of $3.5 billion to $4.5 billion.
The state estimates that elevation costs for all Road Home recipients ultimately will be $1.6 billion, but FEMA can pay for house-raising projects only in small batches, meaning that little of the $1.1 billion will flow to the state by the end of the year, when its Road Home program is expected to run out of money.
NOTE: Steve Donahue and KC King are members of CHAT.
http://blog.nola.com/times-picayune/2007/09/people_who_elevated_their_home.html

EDITORIAL: Don’t punish initiative October 03, 2007, Times-Picayune. http://www.nola.com/news/t-p/editorials/index.ssf?/base/news-4/119148008171700.xml&coll=1

FEMA to offer aid to those who already elevated homes. October 6, 2007, Times-Picayune, David Hammer. “If Mr. Donahue has helped them finally see the light, thank goodness, but let’s have the changes then. Let’s not announce the intent to make changes, let’s make the changes,” said Andy Kopplin, executive director of the Louisiana Recovery Authority.
NOTE: Steve Donahue is member of CHAT http://blog.nola.com/times-picayune/2007/10/fema_to_offer_aid_to_those_who_1.html

Road Home review runs into snag: Consultants focus on getting ‘it right’ October 10, 2007, Times-Picayune, David Hammer.
Led by members of the Citizens Road Home Action Team, or CHAT, task force members identified myriad concerns about a Road Home program that has paid out more than 60,000 grants but has more than 100,000 still to go.
CHAT co-founder Melanie Ehrlich railed against a tendency by state and Road Home officials to blame applicants for the slowdowns. “Hundreds and hundreds of them haven’t even gotten a phone call to tell them their resolution case is resolved and what it was,” Ehrlich said.
http://www.nola.com/news/t-p/capital/index.ssf?/base/news-5/1191997942267320.xml&coll=1

Road Home progress not enough for many November 5, 2007, Times-Picayune, David Hammer. Mike Taylor, head of OCD’s Disaster Recovery Unit, said on Oct. 25 that the program’s internal records showed Barnett had been sent an award letter twice. Last week, she received two letters, one dated Oct. 26 and another dated Oct. 14 but stamped for the mail Oct. 30. The state offered no explanation for why Barnett got a letter telling her the Road Home was trying to get in touch with her and she hadn’t responded.
On Monday, the Road Home called Barnett and told her she should be going to closing soon.
“It’s been a long, long battle, and my heart goes out to the people who are being strung along like I was,” said a relieved Barnett, a neighborhood watch organizer who says she wants to start working with CHAT so she can share her Road Home experiences with others.
http://blog.nola.com/times-picayune/2007/11/road_home_progress_not_enough.html

FEMA rules change may provide money for homes already raised
November 7, 2007, Times-Picayune, David Hammer. Knapp and a group of homeowner activists called the Citizens Road Home Action Team, or CHAT, told FEMA that if a deadline for starting work is necessary, it should be extended to two years. Also, they contend that FEMA’s Hazard Mitigation Grant Program is normally for mitigating against storm risks for all properties, not just ones damaged by storms. They want FEMA to make the retroactive money available to all efforts to gird homes and businesses against future storms, whether the projects are part of Katrina and Rita rebuilding or not.
http://blog.nola.com/times-picayune/2007/11/fema_rules_change_may_provide.html#more

Road Home fails to provide letters: Omission persists despite LRA’s prodding November 29, 2007, Times-Picayune, David Hammer. http://www.nola.com/timespic/stories/index.ssf?/base/news-9/1196322346137070.xml&coll=1

Road Home deadline nears; thousands without appointments November 29, 2007, Melinda Deslatte / Associated Press. http://www.wwltv.com/local/stories/wwl112907khroadhomedeadline.4fe4e854.html; http://2theadvocate.com http://hosted.ap.org/dynamic/stories/L/LA_ROAD_HOME_LAOL-?SITE=LABAT&SECTION=HOME&TEMPLATE=DEFAULT;
http://www.montereyherald.com/ci_7598600?nclick_check=1

Property buyout worries aired: City agency promises aggressive teamwork November 29, 2007, Times-Picayune, David Hammer.
http://www.nola.com/timespic/stories/index.ssf?/base/news-8/1196320731169300.xml&coll=1

Outgoing director says LRA needs new direction
By David Hammer, The Times-Picayune, Monday January 14, 2008,
http://www.nola.com/news/index.ssf/2008/01/outgoing_director_says_lra_nee.html

Many early applicants waiting on Road Home: Homeowners blamed for some delays
By David Hammer, The Times-Picayune, Wednesday, January 23, 2008
For months [since the spring of 2007], advocates and policymakers at the Louisiana Recovery Authority have been asking Road Home officials to disclose how many of the 70,000 homeowners still awaiting grants were applicants from the first months of the program. The state asked for the data at the Jan. 4 LRA housing task force committee meeting, but the information wasn’t released then. Committee member Melanie Ehrlich finally received a report last week and passed the numbers along to The Times-Picayune.
The report showed that 13,452 of the 67,255 eligible homeowners who applied in 2006 still hadn’t reached a grant closing by last week, including some who were in the pilot program launched in July 2006…
Suzie Elkins, director of the state Office of Community Development, the agency overseeing the Road Home, said many of the old files are not ones for which the calculations are in question, but ones requiring the applicants to take some kind of action to move the process forward.
“We’re working hard, really hard,” Elkins said. “Our goal is to move the homeowner as fast as we can through the system. But most of these cases are dependent on the homeowners.”
http://www.nola.com/timespic/stories/index.ssf?/base/news-5/1201069823185270.xml&coll=1

Road Home applicants pressured, panel told
By JOE GYAN JR. Advocate New Orleans bureau. Feb 7, 2008
NEW ORLEANS — Louisiana’s “Road Home’’ hurricane recovery program, sharply criticized since its inception for moving too slow in getting grants to homeowners, now may be putting speed ahead of fairness, a state legislative panel was told Wednesday.
http://www.2theadvocate.com/news/neworleans/15387296.html?showAll=y&c=y

State promises Road Home fixes
by David Hammer, The Times-Picayune. Wednesday February 06, 2008.
About 97,000 of an estimated 160,000 eligible applicants have received at least some money. But homeowner advocates testified before the state Senate committee Wednesday that many of those who have received money are still appealing for more.
http://www.nola.com/news/index.ssf/2008/02/state_promises_road_home_fixes.html
Homeowners to receive elevation grants:
Two programs give mitigation money
Saturday, February 23, 2008
By Robert Travis Scott, Times-Picayune
Melanie Ehrlich, a member of the watchdog Citizens Road Home Action Team, said she is concerned the state might be moving in the wrong direction by using the block grants for the elevations.
Ehrlich said the FEMA hazard mitigation program is coming soon and state officials are being too optimistic in predicting how much of the block grant money will be needed to meet all the Road Home needs. Those needs include obligations to shortchanged Road Home recipients who are seeking their full reward, she said.
http://www.nola.com/timespic/stories/index.ssf?/base/news-5/120374882251080.xml&coll=1

Elevation grant rules change by David Hammer, The Times-Picayune Wednesday March 05, 2008
Louisiana has again changed its rules governing grants to raise hurricane-damaged homes.
But not everyone is singing the praises of the new elevation program. Melanie Ehrlich, co-founder of Citizens Road Home Action Team, or CHAT, said the program could lead to a windfall for people whose ICC and Road Home elevation assistance combine to exceed the costs to elevate. She said the flat payments are irresponsible for a program that already has miscalculated how much money it would need, and doesn’t seem to be taking into consideration the potential price of correcting underpayments.
Like Leger, Ehrlich is an LRA Housing Task Force member, but said the whole panel wasn’t given the chance to review the elevation grant plans before they were changed.
CHAT’s pressure did lead the LRA to change Road Home rules on appraisals of applicants’ property values, something that should help resolve many pending disputes. The state announced Wednesday that every applicant has a right to what’s called a “1004 appraisal,” a full appraisal of their home’s value that would automatically trump any other values the Road Home had used to calculate grants.
Ehrlich further encouraged homeowners to take the extra step of requesting access to their entire Road Home file. Some applicants who have managed to see their files have discovered that Road Home was collecting multiple estimates of their home’s pre-storm value—and using the lowest one to calculate their award, even though official program policies said the highest one was supposed to be used, Ehrlich said.
She said she’s been gathering dozens of examples of applicants who were denied their right to their files—sometimes, apparently, because they didn’t refer to the specific policy change that allowed them to do it. She said anyone requesting their full file should reference policy CP-189(a) to hold the Road Home to the new disclosure rules.
http://www.nola.com/news/index.ssf/2008/03/elevation_grant_rules_change.html

EDITORIAL: Untangling the red tape
Monday, March 10, 2008
...Perhaps the most far-reaching change, however, is the recent decision to let Road Home applicants have access to their case files. The administration of former Gov. Kathleen Blanco and program contractor ICF International opposed the move for months, but it’s the right thing to do, and the state deserves praise for finally taking this step.
Some applicants who have already used the new policy to see their files have discovered problems. That’s why all homeowners who feel shortchanged by the program should ask for their files.
Unfortunately, advocate Melanie Ehrlich says her Citizens Road Home Action Team has gathered dozens of examples of applicants who were denied their right to see their files. In some cases, the apparent reason was that requests did not refer to the specific policy change allowing access to the files. Only uptight bureaucrats would be that obtuse, yet that’s the kind of action people have come to expect from the Road Home.
Ms. Ehrlich understands what her group and thousands of other applicants are up against. So she’s advising homeowners to reference the new policy, CP-189(a), when asking for their files.
But homeowners should not have to remember an arcane policy number in order to see their Road Home documents, and the LRA needs to make sure ICF interprets requests as liberally as possible.
Only then will the promised access be for real.
http://www.nola.com/news/t-p/editorials/index.ssf?/base/news-4/1205126486120880.xml&coll=1

Katrina victims complain about red tape
BY JOHN MORENO GONZALES, ASSOCIATED PRESS WRITER
NEW ORLEANS —Two and a half years after Hurricane Katrina, tens of thousands of miserable homeowners are still waiting for their government rebuilding checks, and many complain they can’t even get their calls returned. But the company that holds the big contract to distribute the aid is doing quite well for itself.
ICF International of Fairfax, Va., has posted strong profits, gone public, landed additional multimillion-dollar government contracts, and, it was learned this week, secured a potentially big raise recently from the state of Louisiana.
In the waning days of Gov. Kathleen Blanco’s administration, state officials increased the management contract ceiling from $756 million to $912 million – this, after the Legislature wanted to fire ICF over its handling of the homeowner recovery program, called Road Home.
“It is outrageous that ICF couldn’t do the job for more than $750 million and that they were given a pay raise after their history of disappointing service,” Blanco’s successor, Gov. Bobby Jindal said in an e-mail Thursday.
Some of those displaced from their homes were equally angered.
“I’m flabbergasted that this company could be so inefficient and could mess up so consistently and for so long,” said Bill Yurt, 57, who has been living in a FEMA trailer for 2 1/2 years.
Yurt said ICF hasn’t sent an appraiser to determine the grant amount that will resurrect his gutted house in Gentilly. And his calls to an ICF caseworker have gone unreturned for a month.
Road Home was created in June 2006 as a state-run, federally funded plan to compensate homeowners for the breach of New Orleans’ government-run levees. Homeowners can apply for grants to repair their homes, or obtain buyouts if they don’t want to fix things up.
Yet, 56,000 applicants – nearly 40 percent of the qualified total – had yet to receive a cent as of last month. Plagued by cost overruns and delays, Road Home is expected to cost the taxpayers $10 billion in federal money and has become another glaring symbol of frustration and red tape in post-Katrina New Orleans.
“Supposedly they had the expertise, but what we’ve learned ever since is it’s been on-the-job training,” said Frank Silvestri, co-chairman of the Citizens Road Home Action Team, or CHAT, a community group that was formed in anger over ICF.
ICF spokeswoman Gentry Brann blamed the state’s ever-changing rules and political meddling by officials and community groups for many of Road Home’s difficulties.
She said that Road Home has come to be regarded as an entitlement program, and said the company must carefully evaluate 157,000 applications to guard against fraud.
“The state essentially redefined the goal of the program from rebuilding to relief in midstream,” Brann said.
She said the $912 million that the company could be paid is to cover the costs of the program and was approved by public officials.
“It’s very important to note this is not a ‘pay increase.’ It’s not actually even ‘pay’ to ICF. Rather it is an increase in the contract ceiling to cover the additional unit price costs incurred by our subcontractors,” Brann said.
Still, Paul Rainwater, the executive director of the Louisiana Recovery Authority, which oversees the Road Home, said Thursday he will ask the state legislative auditor to look into the ICF pay structure.
The state got tough with ICF last year, threatening to terminate its contract, and but ultimately set benchmarks to force it to “close,” or decide, cases more quickly.
However, ICF now stands accused of inflating its closing figures by deliberately using red tape, confusion and delays to get applicants to settle for low grant amounts.
“They have been pressured into signing closing documents,” said Melanie Ehrlich, the other chair of CHAT, who has documented nearly 1,000 such disputes. “We know that this includes applicants who had obvious mistakes in the calculation of the grant.”
Ehrlich said more than half of the Road Home applicants who have contacted CHAT say they are appealing their awards. Some report getting letters from ICF telling them they were not eligible for a grant, followed by letters congratulating them for receiving one.
Dorcil Albair, a resident of Cameron Parish, said she got $9,800 from Road Home for damage estimated by her insurer at $49,000. She said she signed Road Home papers with hundreds of others at a local hotel.
“They just shoved the paper in front of us,” said Albair, 65. “It was like an assembly line.”
....
http://ap.google.com/article/ALeqM5iLX8wQokuZJefFl7pdM95pZZRTEQD8VCRNOGA
http://news.yahoo.com/s/ap/20080313/ap_on_re_us/katrina_recovery_company

http://www.2theadvocate.com/news/16806111.html Study: Home grants lagging
By JOE GYAN JR.
Advocate New Orleans bureau
Published: Mar 19, 2008 – Page: 1A – UPDATED: 12:05 a.m. NEW

Also published in the Daily Comet from Thibodaux (Editor Mike Gorman 985 448 7612 asked for permission to print)

http://www.nola.com/news/index.ssf/2008/03/road_home_to_demand_cash_back.html

Also, yahoonews and apnews

Road Home to demand cash back from some homeowners
by The Associated Press
Saturday March 29, 2008, 9:29 PM
NEW ORLEANS —The private contractor under investigation for the compensation it received to run the Road Home grant program for Katrina victims says that, in the rush to deliver aid to homeowners in need, some people got too much. Now it wants to hire a separate company to collect millions in grant overpayments.

The contractor, ICF International of Fairfax, Va., revealed the extent of the overpayments when it issued a March 11 request for bids from companies willing to handle “approximately 1,000 to 5,000 cases that will necessitate collection effort.”

The bid invitation said: “The average amount to be collected is estimated to be approximately $35,000, but in some cases may be as high as $100,000 to $150,000.”

The biggest grant amount allowed by the Road Home program is $150,000, so ICF believes it paid some recipients the maximum when they should not have received a penny. If ICF’s highest estimate of 5,000 collection cases—overpaid by an average of $35,000—proves to be true, applicants will have to pay back a total of $175 million.

One-third of qualified applicants for Road Home help had yet to receive any rebuilding check as of this past week. The program, which has come to symbolize the lurching Katrina recovery effort, has $11 billion in federal money.

4 percent error rate

ICF spokeswoman Gentry Brann said in an e-mail Friday that the overpayments are the inevitable result of the Road Home grant being recalculated to account for insurance money and government aid given to Katrina victims.

Brann said there was a sense of urgency in paying Road Home applicants, and ICF knew applicants would have to return some money.

“The choice was either to process grants immediately or wait until the March 2008 deadline [SHOULD HAVE BEEN JULY 1, 2007 DEADLINE] (for submitting Road Home applications) before disbursing any funds,” Brann said in her e-mail.

Brann pointed out that 5,000 collections cases would represent a 4 percent error rate for the Road Home that is “quite good for large federal programs.”

Frank Silvestri, co-chairman of the Citizens’ Road Home Action Team, a group that formed out of frustrations with ICF, sees it far differently.

“They want people to pay for their incompetence and their mistakes. What they need to be is aggressive about finding the underpayments,” he said. “People relied, to their detriment, on their expertise and rebuilt their houses, and now they want to squeeze this money back out of them.”

ICF got pay boost

The prospect of Road Home grant collections comes less than two weeks after the Louisiana inspector general and the legislative auditor said they were investigating why former Gov. Kathleen Blanco paid ICF an extra $156 million in her waning days in office to administer the program. With the increase, ICF stands to earn $912 million for running Road Home, a contract that also sweetened its initial public stock offering and helped it buy out four other companies. It now reaches into government contracting sectors that include national defense and the environment.

Paul Rainwater, executive director of the Louisiana Recovery Authority, the state body that asked for the Blanco-ICF investigations, acknowledged the collections could be painful for applicants, many of whom have used up their nest eggs to rebuild.

“The state must walk a fine line of treating homeowners who have been overpaid with fairness and compassion and ensuring that all federal funds are used for their intended purpose,” said Rainwater, an appointee of Gov. Bobby Jindal.

Upon receiving money from Road Home, grantees sign forms that say they must refund any overpayments.

Melanie Ehrlich, co-chairwoman of Citizens’ Road Home Action Team, which has documented Road Home cases that appear littered with mistakes, said she had no confidence that ICF had correctly calculated overpayments. She charged that the company was more likely using collections as retribution against people who had appealed their award amounts in effort to get the aid they deserved.

“I think they are looking for ways to decrease awards, and that’s part of dissuading people,” she said.

Brann said applicants are told an appeal could boost or diminish their award. She called Ehrlich’s charge “a totally unfounded assertion.”

Print title of the article below was:

State aims to calm grant recipients; Sympathy pledged on Road Home errors

http://www.nola.com/news/index.ssf/2008/04/road_home_efforts_to_recover_o.html

Road Home efforts to recover overpayments will not create hardships
by David Hammer, The Times-Picayune Tuesday April 01, 2008
State officials say the Road Home program will not be allowed to go after homeowners for grant overpayments until a government panel reviews each case, and the head of the Louisiana Recovery Authority promised that compassion will be used in any reclaiming of grant money.

LRA Executive Director Paul Rainwater sought to assuage fears of Road Home recipients Tuesday after weekend reports that the Road Home contractor, ICF International, planned to hire a collection agency or similar firm to reclaim money from some homeowners.

The collection effort, scheduled to last a little more than a year, isn’t expected to affect the overwhelming majority of grant recipients.

Federal laws governing the Road Home money require that any overpayments be recaptured, but Rainwater says he’s concerned about scaring honest homeowners as the state complies with that requirement. He said the LRA will work to make sure homeowners’ due-process rights are protected and that people who already spent an excessive grant on rebuilding are given a chance to repay the money gradually.

Also, he said the state will pursue waivers from the U.S. Department of Housing and Urban Development that would let the Road Home eat costs of overpaying certain elderly or disabled homeowners who were overpaid because of contractor error and have spent the money.

“We’re still writing the policy on how this should work, but we are ensuring that this process has checks and balances in it,” said Rainwater, who took over his post in January and was immediately given expanded powers by Gov. Bobby Jindal to make the Road Home easier for consumers to navigate.

Acknowledging hardships

All grant recipients signed documents during their closing saying they understood the state has a right to recover any overpayments. ICF’s request for bids says the subcontractor it hires should first work informally with overpaid homeowners “in a professional, compassionate and positive manner that takes into account the trauma and hardships experienced during and after the hurricanes by the grant recipients,” and then pursue repayment in a more formal “legal” collections process.

“We are working closely with the state to assure that the very small percentage of recipients we expect to be affected are treated fairly and with the highest level of concern for their individual situations,” ICF spokeswoman Gentry Brann wrote in an e-mail Tuesday.

Rainwater said ICF will not be allowed to profit from the collection effort and will be fined whenever it’s established that the firm’s errors led to overpayments or underpayments.

The LRA director also said his agency would be overhauling the Road Home appeals process to make sure it’s smoother for thousands who feel shortchanged by the program. ICF’s telephone-based dispute resolution process has been scrapped, Rainwater said, and he hopes to replace it with an appeals review board comprising ICF, Community Development and LRA officials.

“This is about identifying who owes us money, but also who we owe money to,” he said.

Spotty history

But some see a decidedly one-sided effort. ICF’s request for bids says it may end up paying a subcontractor based on a percentage of the debt it collects from homeowners. Meanwhile, Virginia-based ICF never made good on its promise in 2006 to create an independent “ombudsman” who would be an advocate for applicants who feel shortchanged. Only recently has the Road Home program revamped a customer service process, in response to criticism.

Given that spotty history, homeowner advocate Melanie Ehrlich, co-founder of the Citizens Road Home Action Team, said Rainwater’s promise for a compassionate process for recapturing alleged overpayments rings hollow.

“This program has been egregiously insensitive to the needs of applicants all along, so LRA can’t talk about acting compassionately,” she said.

Three types of grant recipients will be asked to repay money:

—Those who collected too much through fraud.

—Those who got additional insurance proceeds or FEMA assistance after closing on their Road Home grants.

—Those whose grants were too large because of calculation errors by ICF.

Rainwater said there’s no way to know how many homeowners might fit into each category, but he thinks the number of overpayments due to applicant fraud is low. A federal anti-fraud task force has investigated some allegations of homeowner fraud, but the Housing and Urban Development Inspector General’s Office has said Louisiana has far fewer cases than Mississippi. Not a single Louisiana resident has been indicted for fraudulent Road Home claims, while Mississippi’s equivalent program has yielded a handful of indictments.

ICF’s request for bids estimated that 1,000 to 5,000 recipients would have to repay some of their grants, with an average repayment of about $35,000.

Rainwater said Tuesday that those numbers were “arbitrary” and probably a little high, but he also couldn’t estimate what the total might be.

Existing audits and litigation have already identified some overpayments and underpayments. An audit in September by Legislative Auditor Steve Theriot looked at a sample of 80 of the earliest grants and found that 19 of them were overpaid by a total of $166,871, and 11 other homeowners were underpaid by a total of $29,103.

A report earlier this year by the HUD inspector general’s audit division found 392 low- and moderate-income Road Home applicants got a total of $14.7 million in compensation even though ICF didn’t declare them eligible.

A federal civil lawsuit in Baton Rouge, the only one filed against a Road Home recipient as of last month, claims that a homeowner there was overpaid about $140,000 because ICF mistakenly ordered the wrong kind of damage assessment on her house. U.S. Attorney David Dugas said his office had to take action because the money was part of the applicant’s personal bankruptcy filing.

David Hammer can be reached at dhammer@timespicayune.com or (504) 826-3322.

http://www.nola.com/timespic/stories/index.ssf?/base/news-0/1207314002149690.xml&coll=1

Post-Katrina advocacy honors King’s legacy
Friday, April 04, 2008
James Perry
Forty years ago today, Dr. Martin Luther King Jr. was assassinated on the balcony of a Memphis hotel. Since then, Dr. King’s reality has been replaced with a seemingly mythological character of the same name.

America has forgotten much of the soul-awakening substance of King’s work and has been entranced in a 40-year old dream state. A careful review of King’s advocacy reveals a body of work that transcends King’s ubiquitous dream and draws close parallels to the current day social justice advocacy of New Orleans’ citizenry.

In post-Katrina New Orleans, advocacy has been reborn through a myriad of group efforts to better our community.

Citizens Road Home Action Team—known as CHAT —holds the government and ICF accountable for Road Home program failures. Public housing protesters made the world aware of New Orleans’ affordable housing woes. The Women of the Storm doused Capitol Hill with information about the needs of our community in the aftermath of Hurricane Katrina.

The Louisiana Housing Alliance pushed for more Road Home money and funding of the Louisiana Housing Trust Fund. Citizens from Lakeview, eastern New Orleans, the Lower Ninth Ward and Broadmoor refused to quietly accept the recommendations of the Bring New Orleans Back Commission to shrink their neighborhoods.

Each effort exemplifies citizen advocacy at its best. But there are two particularly important aspects of these and other post-Katrina advocacy efforts.

First, post-Katrina advocacy coalitions have almost uniformly transcended race and ethnicity. Examine the ranks of supporters of CHAT, public housing, Women of the Storm, the Louisiana Housing Alliance and the neighborhoods noted above, and you will find that diversity is the norm.

This is not unlike the movement that King sought to galvanize against racial discrimination. Under King’s leadership, African-Americans partnered with white-Americans to investigate housing discrimination. White college students joined efforts to register black sharecroppers to vote. Black civil rights lawyers used logic and reason to sway white judges and legislators into stewarding the cause of ending indefensible legal segregation.

Second, each of these post-Katrina advocacy coalitions have made progress in the face of seemingly insurmountable odds, using legal advocacy and other nonviolent pressures. They have demanded that local, state and federal governments make changes for the better.

Similarly, King noted in his letter from a Birmingham jail, “We have not made a single gain in civil rights without determined legal and nonviolent pressure.” King noted that a key to successful advocacy is making the situation ripe for negotiation. He advised that this can be done by using nonviolent advocacy to make a situation “so crisis packed that it will inevitably open the door to negotiation.”

One can only imagine the discomfort of members of Congress as they looked into the eyes of Women of the Storm and members of the housing alliance who lamented instance after instance of the government’s failure to provide for the needs of Americans in the wake of the 2005 storms. The result: Billions of dollars were allocated for Gulf Coast recovery.

Undoubtedly, King’s work now has an enhanced meaning for New Orleans. The efforts of citizens here embody and honor King’s work.

Seven days after King’s assassination, Congress passed the federal Fair Housing Act. They did so because for all King’s accomplishments, he was unable to fully challenge and defeat housing discrimination and provide for the affordable housing needs of America in the 1960s.

Similarly, New Orleans’ advocacy community has accomplished much. However, 12,000 New Orleanians remain homeless. Families are living in gutted homes and poisonous FEMA trailers unfit for human habitation. There is an unprecedented housing supply shortage and persistent housing discrimination.

New Orleans advocates have an opportunity that was denied to King when his dream was deferred by an untimely bullet. While some advocates may tire or even quit, there are many who have shown the determination to continue the push for New Orleans’ recovery and affordable housing choice.

As the track record demonstrates, our efforts are unprecedented and our ranks continue to grow. With each new advocate, we take a step closer to making New Orleans better for all citizens. Together, we will attain this goal.

Honor Dr. King’s legacy by joining an advocacy effort today.

. . . . . . .

James Perry is executive director of the Greater New Orleans Fair Housing Action Center. His e-mail address is jperry@gnofairhousing.org.

http://www.nola.com/timespic/stories/index.ssf?/base/library-145/1207373008107880.xml&coll=1

Road Home blocks way to courts, lawsuit says: Provisions in grant agreement blasted as unconstitutional
Saturday, April 05, 2008
By Frank Donze
Staff writer
Two Road Home applicants filed a class-action suit in federal court on Friday seeking to prevent the homeowner assistance program from enforcing what they claim are illegal restrictions on grant recipients who want to take the state to court after their grant closing.

The plaintiffs target as unconstitutional a provision in Road Home documents stating that grant benefits determined by the Louisiana Office of Community Development, which oversees the program, are “final” and “non-appealable.” The plaintiffs also question the state’s authority to attempt to recover legal fees from grant recipients in the event that they challenge an award in court.

Those provisions are spelled out in the so-called “Grant Agreement,” which applicants must sign before they receive money from Road Home, the state’s principal grant operation for homeowners affected by Hurricanes Katrina and Rita.

“This language and similar language in other grant documents is unlawful and misleading and has a chilling effect on Road Home applicants’ right to seek judicial review of their grant” under state law, attorneys for Jacob Groby III and Durrell Williams wrote in a news release.

A spokeswoman for the Louisiana Recovery Authority declined to discuss the suit.

“We are taking the lawsuit under advisement and do not have a comment at this time,” Christina Stephens, the LRA’s deputy director of communications, wrote in an e-mail.

The suit, which charges that the language in the grant agreement violates Road Home applicants’ “federal constitutional right of access to the courts,” seeks an injunction prohibiting state officials from enforcing the restrictive provisions and ordering them to remove the “constitutionally suspect language” from all documents.

Groby is identified as a St. Tammany Parish resident who lived in St. Bernard Parish when floodwaters destroyed his home.

Williams is a New Orleans resident who hasn’t yet signed the grant agreement, according to the suit.

Groby submitted his Road Home application in August 2006 and Williams applied in January 2007.

The suit says Groby went to a closing for the sale of his property to the state on Jan. 17, but has not yet received any grant money, while Williams has not been scheduled for a closing.

While the plaintiffs are not seeking monetary damages, they are asking that the court order the state to pay their legal fees.

Groby and Williams are being represented by the law firm of Silvestri & Massicot. One of the firm’s principals is Frank Silvestri, a founder of the homeowner advocacy group Citizens Road Home Action Team, or CHAT, which has emerged as a leading critic of the grant program’s management and procedures.

To date, the Road Home program has paid out more than 105,000 grants to homeowners and could pay about 40,000 more by June 2009.

Named as defendants in the suit are Angele Davis, the state’s commissioner of administration, and Suzie Elkins, executive director of the Office of Community Development.

The case has been assigned to U.S. District Judge Mary Ann Vial Lemmon.

. . . . . . .

Frank Donze can be reached at fdonze@timespicayune.com or (504) 826-3328.

http://www.2theadvocate.com/news/17317594.html

Monday, April 7, 2008 2theadvocate Road Home applicants sue state over grants’ intimidating wording
By JOE GYAN JR.
Advocate New Orleans bureau
Published: Apr 5, 2008 – Page: 5B – UPDATED: 12:05 a.m. NEW ORLEANS — Two New Orleans area residents whose homes were flooded during Hurricane Katrina accused the state Friday of “intimidating or discouraging’’ homeowners from challenging their Road Home grants.

Jacob Groby III, a former St. Bernard Parish resident now living in St. Tammany Parish, and Durrell Williams of New Orleans claim in a federal lawsuit that language in Road Home grant documents violates their civil rights by infringing on their right to judicial review and access to the courts.

The suit, filed by the New Orleans law firm of Silvestri and Massicot and New Orleans lawyer Peter D. Derbes, contends Groby and Williams were “falsely told’’ Road Home applicants are not entitled to seek judicial review after exhaustion of administrative appeals within the Road Home program.

“By falsely advising Road Home applicants that they have no right to judicial review of their Road Home grants or of the procedures utilized by the Road Home program to determine their grants, Defendants have misled Plaintiffs and those similarly situated and have intentionally chilled their right of access to the courts protected by the First Amendment to the United States Constitution,’’ the suit charges.

A grant agreement that homeowners must sign as a condition of receiving their Road Home money also contains wording that says the state has the right to recover attorney fees and litigation expenses from a homeowner if the homeowner sues the state over the amount of their award and loses, the suit alleges.

“By placing the fee shifting language in the Grant Agreement, Defendants intended to discourage dissatisfied Road Home applicants from judicially challenging their Road Home grants or any actions or decisions by Defendants and the Road Home Program taken before or after the Homeowner signs the Grant Agreement,’’ the suit adds.

“I think that is intimidating. That is incredibly intimidating,’’ lawyer John Massicot said.

The suit, allotted to U.S. District Judge Mary Ann Vial Lemmon, seeks to be certified as a class action on behalf of the more than 150,000 Road Home applicants across south Louis-iana. The suit seeks to, among other things, have the state remove what the plaintiffs call constitutionally suspect language from Road Home documents.

“We are taking the lawsuit under advisement and do not have a comment at this time,’’ Louisiana Recovery Authority spokeswoman Christina Stephens said.

The suit was filed against state Commissioner of Administration Angele Davis and state Office of Community Development executive director Suzie Elkins. OCD oversees the Road Home program, which is administered by Virginia-based ICF International under a state contract. ICF works with the LRA and OCD to develop policies and procedures.

Groby, who decided to sell his St. Bernard home to the state and relocate within the state, has signed a grant agreement with the Road Home but has not gone to closing. Williams, who applied for a grant with the Road Home, has not yet signed a grant agreement.

Rule changes frustrate Road Home applicants
by David Hammer, The Times-Picayune, 7/25/08
Repeated changes in rules for the Road Home recovery program have gradually made it more difficult for applicants to collect the same grants they were once promised by the massive federally financed program…

“Why should it only be on appeal that you get the highest value? Why differentiate and treat people differently?” said Frank Silvestri, an attorney who represents several homeowners in Road Home disputes.

But homeowner advocates are concerned that there’s a systematic effort to deny applicants the highest value created by the program itself.

That’s what Jacob Groby III of Chalmette says he encountered during a two-year battle with program officials.

According to documents from his file, which he obtained after a months-long campaign by citizen advocates, the program had two pre-storm valuations of his house, prepared in February and March 2007: the first, a Fannie Mae “desktop appraisal” for $144,000, and the second, a real estate broker price opinion for $154,900, both based on comparable home values in his neighborhood.

In August, the program offered to buy Groby’s home for $105,000, based on the lower appraisal minus insurance proceeds received. That offer was appropriate under program rules that favored the desktop appraisal method. Groby complained to an LRA housing committee in December, and program officials responded by increasing his grant to $115,156, based on the higher valuation.

Groby signed the act of sale on Jan. 17. But on Feb. 1, a Road Home staffer called Groby back for a meeting and asked him to sign papers reducing his award, based on the lower appraisal again. He refused to sign and formally appealed. But despite the rule that seemed to ensure it, that challenge still didn’t trigger use of the higher appraisal.

“They’re not even following their own written rules, ” said Groby, 44, St. Bernard Parish’s superintendent for water quality. “They did these evaluations, not me. If I did them and they questioned them, that’s one thing. But these are their values.”

Moreover, seven months after he sold the home to the state, he has yet to see a dime. The state has locked up the property, slated it for demolition and told Groby he is barred from going to court to collect his sale proceeds, Groby said.

State officials declined to discuss details of his or other cases.

Homeowner advocates from the Citizens Road Home Action Team fought for most of 2007 for a process that gave applicants more power to challenge which pre-storm value was used. It appeared they succeeded in late 2007, when they won the right for applicants to demand that Road Home perform full, long-form appraisals, instead of the drive-by appraisals the program had been using. But gradually, over the course of the past half year, the state has made subtle rules changes that have made a request for such a review appraisal a bigger gamble.

Applicants who appealed before Dec. 17 could ask for the full appraisal, called a “1004, ” and rest assured that if it came in lower than the values already on file, they could at least collect their original award. Then, from Dec. 17 to March 4, if those who hadn’t been paid yet asked for the 1004 and it came in lower, they were stuck with the lower grant, but there was still no risk for those who had already closed. And since March 5, anyone asking for a 1004 risked a lowered grant. Those who already closed now must give money back if their full appraisal comes in lower.

Still, applicants don’t have to actually ask for a 1004. As long as they appeal, the rules guarantee them “the highest available pre-storm value” already in their files. But, as in Groby’s case and many others, the program isn’t always following that rule, according to the Citizens Road Home Action Team.

The group’s co-founder Melanie Ehrlich said the state’s apparent efforts against higher grants make little sense given Louisiana’s success late last year in obtaining $3 billion from Congress and $1 billion from the state Legislature to keep the program afloat.

The state now has so much extra money from the congressional bailout—about $1 billion—that it has redirected it to an elevation grant program.

Under an earlier plan, the money for that house-raising effort was supposed to come from FEMA, not the Road Home. But Rainwater says some of the 28,000 people who signed up for the Road Home elevation grants may not have qualified for the similar assistance from FEMA.

U.S. Rep. James Clyburn, D-S.C., the House majority whip who ushered the Road Home bailout through Congress, was surprised to hear that the money he helped deliver is not being used to pay compensation grants.

“Because they kept moving the goal posts, now they’re acting as if they got too much, ” Clyburn said before a visit to New Orleans days ago. “I’ll have to ask the local congresspeople about it.”

http://www.wwltv.com/topstories/stories/wwl081208mllra.3ee697d9.html

Group claims LRA is blocking Road Home appeals

09:38 PM CDT on Tuesday, August 12, 2008

Susan Edwards / Eyewitness News

Barbara Ziegel says she has been stuck in the Road Home appeals process for months, and still, no answers.

“They tell you you’ll get it and you don’t get it,” she said. “That’s what concerns me.”

Video: Watch the Story Her latest fear is that her appeals will never be heard.

“It’s about trying to get your house back together. You use what the insurance gives you, the little bit they gave you. It’s not going to get your house back together,” she said.

A watchdog group, Citizens’ Road Home Action Team, or CHAT, led by Melanie Ehrlich, claims the Louisiana Recovery Authority is ignoring state law, and blocking the appeals process for homeowners seeking what they consider a fair appeal.

“LRA had to write an action plan amendment about how they are going to make the law work. It has to be submitted to HUD for approval. In the action plan amendment they omitted any mention of appeals,” said Ehrlich.

Ehrlich translates that to mean thousands of residents will be left in limbo.

“People are telling us in droves that they tried to appeal, they couldn’t appeal. They’re ignored,” she said.

But the LRA disputes that, and says the federal government does not require an action plan to allow appeals.

Instead, the agency made an internal policy change that they say will speed up and streamline the process.

“Their files will be reviewed by a Louisiana legislative auditor. It is a thorough 39-point review,” said Christina Stephens, an LRA spokesperson.

"The reason we didn't include it in the action plan is because an action plan takes a minimum of two months to work through the process and it has to be approved by the LRA board, the legislature and the federal government," she said.

It is still confusing to many homeowners, who simply want life to get back to normal.

“We still have to wait,” said Ziegel

NOTE: AS OF SEPT. 11, LRA STILL HAS NOT REVISED APPEALS AS PER THE NEW LAW AND HAS STONEWALLED ON SENDING A COPY OF THE CURRENT APPEALS PROCEDURE DESPITE A PUBLIC RECORDS REQUEST SENT IN THE BEGINNING OF JUNE, 2008

http://www.nola.com/news/index.ssf/2008/08/state_rescinds_most_road_home.html

State rescinds most Road Home deadlines
by David Hammer, The Times-Picayune Wednesday August 27, 2008, 11:16 AM

http://www.nytimes.com/2008/08/31/us/31road.html?ei=5070&emc=eta1

video: http://www.nytimes.com/2008/08/31/us/31road.html?_r=1&pagewanted=2&ei=5070&emc=eta1&oref=slogin

After Fanfare, Hurricane Grants Leave Little Mark
By ADAM NOSSITER Published: August 30, 2008

http://blog.nola.com/stephaniegrace/2008/09/organized_and_proud_of_it.html

Organized and proud of it
Stephanie Grace, The Times-Picayune September 14, 2008

http://www.wwltv.com/topstories/stories/wwl092208tpfailing.a1ef89c9.html
http://www.wwltv.com/reportcard.ppt
http://www.wwltv.com/topstories/stories/wwl092208tpstatement.a1f17a2a.html

Group gives Road Home failing grades

10:37 PM CDT on Monday, September 22, 2008
Susan Edwards / Eyewitness News

http://www.wwltv.com/topstories/stories/wwl092308mlroadhome.a6b08bb0.html
http://news.aol.com/story/_a/99m-raise-for-road-home-contractor/n20080923234609990060
http://www.2theadvocate.com/news/29685324.html
http://hosted.ap.org/dynamic/stories/L/LA_ROAD_HOME_RAISE_LAOL-?SITE=LALAF&SECTION=HOME&TEMPLATE=DEFAULT

$99M raise for Road Home contractor quietly paid
09:31 PM CDT on Tuesday, September 23, 2008
John Moreno Gonzales / Associated Press

http://www.nola.com/printer/printer.ssf?/base/news-6/122240701940590.xml&coll=1

Road Home fix falls short
Process still slow, uneven, critics say
Friday, September 26, 2008 By David Hammer

Letters to the Editor

12/19/06 Times Picayune Letter to the Editor: Steps to help Road Home work http://www.nola.com/news/t-p/letterstoeditor/index.ssf?/base/news-8/1166511666287900.xml&coll=1

2/2/07 Times Picayune Letter to the Editor: LRA Assignability Editorial Letter by Walter Leger Jr. Board of Directors, Louisiana Recovery Authority Assignability of benefits can be a selling point http://www.nola.com/news/t-p/letterstoeditor/index.ssf?/base/news-9/1172820777124610.xml&coll=1

3/29/07 Times Picayune Letter to the Editor: Citizens’ review board needed for Road Home Thursday, March 29, 2007, by Melanie Ehrlich, CHAT http://www.nola.com/news/t-p/letterstoeditor/index.ssf?/base/news-9/1175147592179240.xml&coll=1

4/5/07 Times Picayune Letter to the Editor: Road Home debacle adds insult to injury, again Thursday, April 05, 2007, by Frank Silvestri,Co-Chairman Citizens Road Home Action Team http://www.nola.com/news/t-p/letterstoeditor/index.ssf?/base/news-9/117575173631490.xml&coll=1

4/5/07 Times Picayune Letter to the Editor: Did we really need an audit? Thursday, April 05, 2007, by Ilene Powell http://www.nola.com/news/t-p/letterstoeditor/index.ssf?/base/news-9/117575347231490.xml&coll=1

4/21/07 Times Picayune Letter to the Editor: The Road Home run-around Saturday, April 21, 2007, by Ilene Powell http://www.nola.com/news/t-p/letterstoeditor/index.ssf?/base/news-9/1177133305315090.xml&coll=1

5/3/07 Times Picayune Letter to the Editor: Promises broken Thursday, May 3, 2007, by Frank Silvestri http://www.nola.com/timespic/stories/index.ssf?/base/news-9/1178174476268250.xml&coll=1

6/5/07 Times Picayune Letter to the Editor: Surplus is thanks to rebuilding, June 5, 2007, by Ray Broussard. Our families have waited too long for help… Our homeowners deserve a recovery. The need is urgent.

7/8/07 New York Times Letter to the Editor: Waiting in New Orleans

Patchwork City: Largely Alone, Pioneers Reclaim New Orleans (July 2, 2007) “Largely Alone, Pioneers Reclaim New Orleans” (“Patchwork City” series, front page, July 2) establishes a bittersweet truth about the slow recovery of New Orleans: the realization that people have had to do it without timely government “help.”

People do want to come back, despite a collapsed infrastructure, pervasive blight and gutted schools and hospitals.

Louisiana has had to make do with $7.5 billion in federal funding while Mississippi, with less than one-fourth our property losses, received about half as much money.

When Donald Powell, the head of Gulf Coast reconstruction for the Bush administration, recently admitted that the federal government was responsible for the flood (the Corps of Engineers’ deficient canal walls failed after the storm passed) and would pay for that, we wondered why Uncle Sam acted more like Uncle Scrooge when Louisiana officials asked for more money.

We still need America’s help so tens of thousands aren’t told there is no more money because the mightiest nation in the world could not do this much for its own people.

Frank Silvestri
Melanie Ehrlich
New Orleans, July 2, 2007
The writers are co-chairmen of Citizens’ Road Home Action Team.
http://www.nytimes.com/2007/07/08/opinion/l08orleans.html?ex=1184558400&en=2977c59f347baf71&ei=5070&emc=eta1

9/20/07 Times Picayune Letter to the Editor: Grill candidates on recovery. Frank Silvestri
The real test of what the candidates for governor plan to do about the recovery should begin with the question, “What are they doing about it now?”
http://www.nola.com/news/t-p/letterstoeditor/index.ssf?/base/news-10/1190272712169640.xml&coll=1
http://www.nola.com/timespic/stories/index.ssf?/base/news-10/1198390858300920.xml&coll=1

12/23/07 Times-Picayune Letter to the Editor Owners need grants, not ICF self-congratulation
Sunday, December 23, 2007
Re: “Road Home deserves recognition, not ridicule,” Your Opinions, Dec. 20.

ICF International got a $756 million contract because it was supposed to be adept at handling a program like the Road Home. The public hears over and over about how many initial appointments have been held and homes evaluated.

But applicants cannot get out of crowded, formaldehyde-ridden FEMA trailers or pay rent and avoid foreclosure on their homes with ICF appointments and home evaluations. Such things require fair grants.

Over 800 responses to an on-line survey (http://chatforfairness.org) of the Citizens’ Road Home Action Team and testimony from applicants give evidence of ICF’s poor performance.

Untold thousands of applicants for federal tax-derived dollars have been stranded because of ICF’s mistakes in determining pre-storm home value, square footage or insurance benefits, confusion about the rules and attempts to make benchmark deadlines by poor procedures (see KPMG report).

Many applicants give up after they are pushed to go to closings with major mistakes in their grant. We know of dispute resolutions and appeals that have not been resolved for more than six months, although ICF states that no one is in appeal more than two months.

Most telling is ICF’s refusal to comply with the LRA Housing Task Force’s directive to release important performance statistics about the number of applicants who applied more than a year ago and how many of these have been left in the dust without grants or even award letters.

We await ICF and the state agency with immediate oversight, Office of Community Development, to stop making excuses and help suffering applicants get their fair grant.

Melanie Ehrlich
Co-Chairman
Citizens’ Road Home Action Team
New Orleans
http://www.nola.com/timespic/stories/index.ssf?/base/news-10/1198390858300920.xml&coll=1

3/22/08 Baton Rouge Advocate

Letter: ICF gets break; applicants don’t

Very many Road Home applicants who got their grants know that there were mistakes in their awards which are undercutting their ability to repair or rebuild in Louisiana.

This includes several thousand whose languishing disputes were supposedly resolved by the contractor, ICF, in July 2007 to avoid a contractual fine for not meeting a benchmark. However, the state is giving ICF until May 8 to provide “more convincing proof” that those disputes really were resolved and not just dropped.

So while ICF gets almost a year to try to prove that it does not deserve a fine for failing to meet a contractual benchmark, thousands of applicants are stranded with shortchanged grants that they were pressured into accepting. The applicants are not given the time, data or fair appeals system that they need to get the mistakes reversed, even though some will lose home ownership as a result of not getting a fair grant.

Although the amount of money that the Road Home contractor, ICF, can be paid for Road Home work was increased in December by $156 million, applicants who were encouraged to apply but had to sell their homes at a loss in 2006 are now being told that budget constraints prevent their grants being funded.

Meanwhile, the state is promising a rapid end to the Road Home Program while eating away at the pot of grant money. It is unnecessarily using grant money for elevation allowances, even though there is $1.2 billion in a separate FEMA Hazard Mitigation fund that had been described all along as the intended source of money for elevation and hazard mitigation allowances.

More than $1 billion of Road Home grant money (mostly HUD money) might be spent on elevation allowances and mitigation allowances despite the long-awaited release of FEMA Hazard Mitigation (HMGP) money as of January by an unprecedented cutting of red tape by FEMA. If the state gives out most of the elevation money from the Road Home grant funds, it will thereby save money from this HMGP fund.

That HMGP money came to Louisiana as an automatically transmitted percentage of FEMA money spent on immediate disaster relief in the wake of hurricanes Katrina and Rita hitting south Louisiana.

The use of Road Home grant money as the primary source of elevation grants, unlike the original plan to depend on HMGP money, will prevent the best use of Road Home grant money for fairer grants to applicants in great distress because of these hurricanes that devastated their homes.

Once again, the Road Home Program is losing sight that this federally funded program was supposed to be designed for sake of the applicants, not the contractor and not the state.

Melanie Ehrlich
founder, Citizens’ Road Home Action Team
member, La. Recovery Authority Housing Task Force
New Orleans
http://www.2theadvocate.com/opinion/16918431.html

Thousands wait on hold as ICF bumbles along*
Sunday, July 13, 2008
Re: “ICF misses a deadline,” Our Opinions, July 7.
Frank Silvestri
Co-Chairman, Citizens’ Road Home Action Team
http://www.nola.com/news/t-p/letterstoeditor/index.ssf?/base/news-12/121592732462640.xml&coll=1